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Ready for a career?
31 October 2024

Export Customer Service

Air & Ocean | Hamburg, Germany


ABOUT THE ROLE

You’re an important link between our customers and our service providers (shipping companies, haulage companies, etc.), you pull the strings for planning and transport, so “relationship building” is your middle name. You’ll also be responsible for:

  •      Processing of export orders FCL & LCL from A to Z: Coordination of freight availability, deadlines, closings and customer requests

  •      Contribution of specialist knowledge to ensure smooth customs process

  •      Optimization of processes and pricing activities related to direct order processing

  •      Collaboration in the global Mainfreight network 

  •      Daily contact via email and phone with customers and team in EU and around the world


WHO ARE WE LOOKING FOR A TEAM MEMBER WHO:

  •      Is a great character that fits our team

  •      Has a high level of customer service and a solution orientated way of working

  •      Is committed, communicative, and enjoys working together at an international level

  •      Has a willingness to learn, open-minded, and no fear of new challenges

  •      May have experience in sea freight order processing

  •      Good command of spoken and written German (or Dutch is an advantage) and English - additional languages are a bonus

WE OFFER YOU:

  •      Family collaboration in an exciting and varied environment

  •      High degree of autonomy and plenty of space for personal initiatives and ideas

  •      Extensive training and opportunities to develop both personally and professionally

  •      Ultra-modern premises and technically high-quality office equipment

Frequently Asked Questions

What we do?

As a part of Mainfreight, you can expect to be helping some of the world’s largest brands become more competitive and efficient. Being a strategic supply chain partner means Mainfreight helps customers get their products from the manufacturer to the end-user in the smartest, most cost-effective way.

Our business can be broken down into three core areas:

Who we are?

It all started in 1978 with a couple of free-thinking entrepreneurs who didn’t care much for rules. As a start-up they challenged the establishment and always took care of their own. Years later, that rebellion and people-first philosophy is still deeply ingrained in our DNA. In 2011 Mainfreight acquired the business of Wim Bosman Group providing further opportunities to expand Mainfreight's international global network with branches throughout Europe.

We have a 100-year vision, that means every person and every decision we make today will leave an imprint on this company now and for 100 years to come. This long-term vision guides us as a business and determines both our decisions and actions every day.

As we extend our operations across the major trading nations of the world, we continue to stand out for the right reasons. It is our uncompromising quality, agility and unique culture which sets us apart.

What is the working culture like?

We are a very flat structured organisation. We have open plan offices and management sit in amongst the team. We do not use the “s” word (staff) and refer to everyone as Team – everyone has a part to play in moving Mainfreight forward and meeting our targets and goals.

We believe in working hard but we also have fun and a laugh while we do it. Our team is empowered to make decisions and have a say in how we do things.

How will my career progress?

Our philosophy is to recruit and ‘grow’ our own people, rather than hire people from other businesses. That is why we invest in and manage the long-term growth and development of our people, right from the start.

Once you have learnt the fundamentals of Mainfreight on the operations floor, you will move into other areas of the business where you will get the right mix of autonomy and support. We believe that smart people can learn the specifics of any role so our focus is on helping you develop personal and professional skills that will allow you take on any role in the business. 

We are an ever-changing business and we are constantly reviewing new ways to help our team develop the world-class skills that will lead our business into the future.

What Training and Development do you offer?

We understand that our biggest asset is our people and that our growth as a business is only limited by our ability to grow our own people. Our training and development strategy reflects this with structured induction, training and development. The Mainfreight difference is that we focus on helping you develop the professional and personal strategies, tools and life skills to step into any role in the business, anywhere in the world.

Our ongoing team development programs around the world currently includes:
  • A full induction program
  • Learning the business from the operations floor-up
  • Structured leadership programmes
  • Personal development courses






Timo Jozwiak | Branch Manager
T: +49 40 6077 716 18
E: timo.jozwiak@de.mainfreight.com

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