Our "Get An Estimate" function allows you to obtain a price estimate based on the destination, number of items, total cubic ft. and weight.

Create and print your own shipment documentation including:

• Shipment notes
• Freight labels
• Dangerous good certificates
• Summary manifests
• Hire equipment reports

Job details automatically upload to our system eliminating the need to phone or email pickup requests.

Your receivers and product lists can be imported and saved eliminating the need for repeat entry.

• Addresses are validated with Google to improve accuracy
• Notifications and delivery instructions are saved against receivers

For deliveries to Distribution Centers, specify if a 'Call is Required' by us to arrange a Delivery Bookings timeslot, or to advise if you have a 'Confirmed' booking already.

Through EDI integration you can directly link your systems to ours for total visibility and control within your own business environment. EDI capabilities include:

• Freight bookings
• Status information
• Invoices
• Proof of delivery
• Documentns - packing slip / dangerous goods
• Reports
• Notifications

Upload all dangerous goods data to print out DG Certificates and Declaration forms at consignment creation.
We store the DG Declaration forms so in the event of an emergency, all information of goods per shipment are indentifiable.

You can configure notifications to be sent to you at specified milestones, avoiding the need to constantly track shipments.

Keep your suppliers and receivers connected by setting up notifications for them. They are easy to read, packed with useful information and can be sent via email or SMS.

Inquiries are prioritized and reported on in one central point. You can:

• Create and receive an issue for a shipment
• Filter issues through classification includingg:
  • Damage
  • Delay
  • Missing
  • Claim - Quality Assurance Program

Automatic reminders and escalation ensure prompt attention to all inquiries lodged. If a team member is away, the task is automatically forwarded to the Team Leader to action in their absence.

Automatic emails are sent, notifying you when a task is updated or resolved and tracks the steps and the team members who have helped resolve it.
 

The Mainchain dashboard provides an instant view of all your current activities across all services.

• Customize your dashboard and 'watch lists' for visibility on consignments for a 60-day period
• Information can be displayed as a list or in a graph
• Filter by goods direction, date range and key milestons

All shipments moving through our network are visible at various milestones. Events are updated in real time, which means you have the most up-to-date information when you need it.

Use your own order / reference number as your tracking number.

Use the advance search platform to view a broad range of shipment information. Filter and save searches to reduce the need to reapply search parameters.

• Search one year of data
• Export information in Excel or CSV

Once a shipment has been delivered you can view and download proof of delivery (POD).